1. Purchase related
Q1: Are the jerseys you sell authentic?
A: The jerseys we sell are all Thai quality 1V1 replicas, including player version (Player Version) and fan version (Fan Version). Please buy with confidence.
Q2: How to distinguish between the player version and the fan version?
A: The player version (Player Version) is more fitted, more breathable, and uses a hot pressing process; the fan version (Fan Version) is looser and suitable for daily wear, with embroidered or offset printed logos.
Q3: Can the name and number of the jersey be customized?
A: Yes, we support customized jerseys, including player names, numbers and team logos. Please select the “Customize” option when purchasing and fill in the relevant information.
Q4: Do you provide children’s jerseys?
A: Yes, we provide children’s size jerseys, suitable for children of different ages. Please refer to the size chart to choose the right size.
Q5: Do you have retro jerseys?
A: Yes, our retro jersey types vary depending on inventory. It is recommended to pay attention to the “Retro Jersey” category on the website or contact customer service for inquiries.
2. Size issues
Q6: How to choose the right size?
A: Each jersey has a corresponding size chart. You can refer to height, weight, chest circumference and other information to choose the right size. If you are not sure, you can contact customer service for advice.
Q7: If the size is not suitable, can it be exchanged?
A: Yes, we provide size exchange service without affecting secondary sales. Please contact customer service within 7 days after receiving the goods to apply for a replacement, except for customized jerseys.
3. Order and payment
Q8: What payment methods are supported?
A: We support multiple payment methods such as credit cards (Visa, MasterCard), PayPal, etc.
Q9: Can the order be modified after submission?
A: You can contact customer service to modify it within 3 hours after the order is submitted. It may not be modified after the time is exceeded, especially for customized jersey orders.
Q10: What if the order payment fails?
A: Please check whether your payment method is correct, or try another payment method. If there is still a problem, please contact customer service for assistance.
4. Logistics and delivery
Q11: How long does it take for you to ship?
A: Spot goods are usually shipped within 24 hours. Customized jerseys require additional production time. They are usually shipped within 1 to 3 days and delivered within 5 to 15 days.
Q12: Do you support global delivery?
A: Yes, we support international delivery. The specific shipping cost and delivery time will be displayed on the checkout page.
Q13: How to check logistics information?
A: After delivery, you will receive an email or SMS containing the express number. You can enter the number on the “Order Inquiry” page to track the logistics status.
Q14: What if the courier is lost?
A: If your package is lost during the logistics process, please contact customer service and we will re-ship or refund you.
5. Returns and after-sales
Q15: Can I apply for a return?
A: Yes, unworn, unwashed, and untagged jerseys can be returned within 1 day, except for customized jerseys.
Q16: Do I need to pay for shipping for returns and exchanges?
A: If the return is due to size issues or personal reasons, the shipping cost will be borne by the buyer; if the wrong goods are sent, we will bear the return shipping cost.
Q17: How to apply for a return or exchange?
A: Please contact customer service to submit a return or exchange application, and return the goods according to customer service instructions. After approval, a refund or exchange will be made.
6. Other questions
Q18: Do you have discounts or promotions?
A: Yes, we will launch discount activities from time to time. It is recommended to subscribe to our emails or follow social media to get the latest discount information.
Q19: Do you provide wholesale or group purchase services?
A: Yes, we support group purchases, wholesale and team customization services. Welcome to contact customer service for quotation.
Q20: How to contact customer service?
A: You can contact us through the website’s online customer service, email or social media, and our customer service team will respond within 24 hours.